Refund and Cancellation Policy

Last updated: 14 August 2026

Digital-service projects reserve production time and involve work that cannot always be returned. This policy applies unless your written proposal states different cancellation or refund terms.

Before work begins

If you cancel before scheduled work has begun, SiteSeva will review the payment received and may refund the unused amount after deducting payment-processing charges, non-refundable third-party purchases and reasonable administrative or reservation costs disclosed to you.

After work begins

Once discovery, planning, writing, design, development or support work has begun, fees for completed work and committed production time are non-refundable. If a milestone has been delivered, the amount allocated to that milestone is considered earned.

Third-party purchases

Domain registrations, hosting, licences, paid plugins, fonts, stock assets, platform charges and other purchases made for your project are normally non-refundable and remain subject to the provider’s rules.

Service problems

If you believe agreed work is materially defective, notify us promptly with enough detail to investigate. We will first attempt a reasonable correction within the agreed scope. A refund is not automatically available for preference changes, delayed client input, third-party outages, rejected optional concepts or results outside our control.

How to cancel

Send a written cancellation request to hello@siteseva.com. Cancellation is effective when acknowledged by SiteSeva. We will provide a closing statement identifying completed work, committed costs and any balance or approved refund.